Shipping policy
MERCHANDISE - CONSUMER GUARANTEES
The Claribeaux merchandise range includes but is not limited to branded clothing and apparel, bar accessories, drinking vessels and cheese boards. If your merchandise product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.
ONLINE CANCELLATIONS & ORDER AMENDMENTS
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
Change of delivery address
Changes to colours and sizes
Adding or removing items
Applying discounts
Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
FAULTY, DAMAGED OR INCORRECTLY DESCRIBED MERCHANDISE ITEMS
When returning or exchanging a faulty, damaged or incorrectly described item, Claribeaux will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Claribeaux prior to sending goods back to us. Should you need further assistance regarding this process, please contact our customer service team on (03) 5251 1111 or dine@claribeaux.com.au
The Claribeaux merchandise range includes but is not limited to branded clothing and apparel, bar accessories, drinking vessels and cheese boards. If your merchandise product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.
ONLINE CANCELLATIONS & ORDER AMENDMENTS
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
Change of delivery address
Changes to colours and sizes
Adding or removing items
Applying discounts
Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
FAULTY, DAMAGED OR INCORRECTLY DESCRIBED MERCHANDISE ITEMS
When returning or exchanging a faulty, damaged or incorrectly described item, Claribeaux will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Claribeaux prior to sending goods back to us. Should you need further assistance regarding this process, please contact our customer service team on (03) 5251 1111 or dine@claribeaux.com.au